Version 2026-08-17 · Effective August 17, 2026
These Terms and Conditions ("Terms") are an agreement between you and Carvero Auto Care LLC d/b/a Avero Mobile Auto Care ("Avero", "we", "us", or "our"). They govern your use of our website at averoautocare.com and our mobile automotive services (collectively, the "Services").
These Terms set the general framework for our relationship. They are not your authorization to perform a specific repair. For each service, you will separately review and electronically sign a job-specific Repair Authorization and Estimate at checkout that identifies your vehicle, its odometer reading, the requested repair, and the price. That Repair Authorization, together with any approved Change Order, your Limited Workmanship Warranty, and your itemized invoice, controls the specific job; these Terms control everything else.
Avero provides mobile automotive maintenance and repair services, including but not limited to:
Services are performed at your location (home, office, or other agreed-upon location) within our designated service areas in Monmouth County, New Jersey.
We provide mechanical maintenance and repair services only. We do not perform auto-body, collision, frame, or paint work.
Our services are currently available in select areas of Monmouth County, New Jersey. Service availability is subject to change. You can check if your location is within our service area on our website or by contacting us directly.
You can schedule services by calling us at (732) 253-4087 or texting (732) 253-4087. When booking a service, you must provide accurate information about your vehicle, location, and service requirements.
We will confirm your appointment via text message or phone call. Appointment times are estimates and may be subject to change based on traffic, weather, or other unforeseen circumstances. We will notify you of any significant delays.
Customer Cancellations: You may cancel or reschedule your appointment by contacting us at least 24 hours before your scheduled service time. Cancellations made less than 24 hours before your appointment may be subject to a cancellation fee of $50.
Our Cancellations: We reserve the right to cancel or reschedule appointments due to weather, mechanical issues, or other circumstances beyond our control. In such cases, no cancellation fee will be charged, and we will work with you to reschedule at the earliest available time.
Pricing for services is provided at the time of booking and may vary based on your vehicle make, model, and the specific services requested. Prices are subject to change without notice, but any confirmed booking will honor the quoted price.
We accept credit cards, debit cards, and other payment methods as specified on our website or communicated to you. The price you authorize is stated in your Repair Authorization and Estimate for the specific job (either an exact price, a not-to-exceed price, or an authorized amount not to exceed a stated dollar figure), plus applicable New Jersey sales tax. In New Jersey, both parts and labor for motor-vehicle repair are subject to sales tax.
We will not perform work, supply parts, or impose charges beyond what your Repair Authorization and Estimate covers unless you first approve a separate Change Order for that additional work before it is performed. We do not make price adjustments after a service is completed for work that was never authorized. If work you authorized cannot be performed, you will not be charged for it, and any amount already collected for that unperformed work will be refunded. Any diagnostic fee will be agreed with you in advance, and we will not bill you twice for diagnostic work that is also necessary to complete a repair you authorize.
You are responsible for providing a safe, accessible location for service. The location must:
We reserve the right to decline service or reschedule if the location is deemed unsafe or unsuitable for the requested work.
As a customer, you agree to:
You are not required to be physically present during service. If you are not present, you authorize us to perform the authorized service and any authorized road test, and to contact you for approval of any Change Order, using the contact information in your account.
We stand behind our workmanship. The specific coverage, duration, remedy, and conditions of our workmanship warranty are set out in the separate Limited Workmanship Warranty, which we deliver with your itemized invoice for each completed job. Where a service-specific warranty is offered for particular work (for example, a limited brake warranty), the terms delivered for that job control the covered components and labor. Nothing in this Section limits any right you have that cannot lawfully be limited under New Jersey law.
Parts supplied by us are covered by the applicable manufacturer's warranty, and we will assist you with warranty claims as needed. Parts supplied by you (customer-supplied parts) are not covered by any warranty, guarantee, or assurance from Avero Mobile Auto Care, and any warranty on the related labor is limited as described in Section 7.4.
Our warranty does not cover issues caused by normal wear and tear, misuse, accidents, modifications, or services performed by third parties after our service.
You may choose to supply your own parts for a service ("customer-supplied parts"). If you do, you acknowledge and agree that:
Nothing in this Section excludes or limits liability caused by our own negligence, or waives any right that cannot lawfully be waived. We do not void your workmanship warranty merely because you supplied a part; we exclude only loss that the part itself is shown to have caused. When this option applies to your order, you review and accept the separate Customer-Supplied Parts Addendum at checkout.
What is not limited. Nothing in these Terms excludes or limits our liability for: bodily injury or property damage caused by our negligence, gross negligence, recklessness, or willful or intentional conduct; fraud or misrepresentation; or any liability or consumer right that cannot lawfully be excluded or limited under New Jersey or federal law. We do not attempt to disclaim responsibility for our own negligent work, including safety-critical repairs.
What is limited. Subject to the paragraph above and to the fullest extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, use, or goodwill, that are not reasonably foreseeable and are unrelated to bodily injury or property damage. We are also not responsible for loss to the extent it is caused by a pre-existing or hidden condition of your vehicle that we did not cause, by inaccurate or omitted information you supplied, or by work performed or alterations made by others after our service.
Before and after service we may perform a limited, service-related condition check of your vehicle and take time-stamped photographs or video for vehicle-condition, service, safety, warranty, and claim records. This check is limited to reasonably observable, service-related conditions. It is not a New Jersey State inspection, a comprehensive mechanical or safety inspection, or a guarantee that your vehicle is free from hidden or unrelated defects or is roadworthy. If we identify pre-existing damage or issues, we will document them and inform you. Images will not be used for marketing without your separate permission.
You agree to indemnify and hold harmless Avero, its employees, and agents from third-party claims, damages, and reasonable expenses to the extent they are caused by your breach of these Terms, your provision of materially inaccurate information, your lack of authority to approve service, an unsafe condition you failed to disclose, or your knowing misrepresentation, unauthorized modification, or failure to disclose a known material condition concerning a customer-supplied part. This indemnity does not apply to the extent a claim is caused by Avero's own negligence or other fault, and it does not require you to indemnify us against any liability that cannot lawfully be shifted to you.
All content on our website and in our communications, including text, graphics, logos, images, and software, is the property of Avero Mobile Auto Care or its licensors and is protected by copyright and other intellectual property laws. You may not use, reproduce, or distribute any content without our express written permission.
Your use of our Services is also governed by our Privacy Policy, which can be found at averoautocare.com/privacy-policy. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.
By agreeing to these Terms, you consent to receive legally required records electronically instead of on paper. This includes your Repair Authorization and Estimate, approved Change Orders, itemized invoices, and written warranties. We will provide these records at the email address and/or customer portal associated with your account. You confirm that you are able to access and retain records provided in these formats.
You have the right to receive any of these records on paper. To request a paper copy, contact us using the information below. We will provide paper copies at no charge.
You may withdraw your consent to receive records electronically at any time by contacting us. Withdrawal takes effect within a reasonable time after we receive your request and applies going forward only; it does not affect the validity of records already provided electronically, and it does not cancel a service you have already authorized.
You are responsible for keeping your email address and contact information current in your account so that we can deliver electronic records to you. You can update your information in your customer portal or by contacting us.
To access and retain electronic records, you need: a device with internet access; a current web browser; a valid email account; the ability to view and save PDF documents; and sufficient storage or a printer to retain copies. If our requirements change in a way that creates a material risk that you cannot access records, we will notify you and give you the right to withdraw consent without charge. A more detailed statement of this consent is also available at averoautocare.com/electronic-records-consent.
Program Name: Avero Mobile Auto Care Service Notifications
Program Description: Avero Mobile Auto Care operates a transactional SMS/text messaging program for customers who book mobile automotive services. The program sends transactional, booking-related notifications only. Messages include:
No Marketing or Promotional Content: Avero Mobile Auto Care does not send marketing, promotional, sales, or advertising content through this SMS program. Account verification codes (one-time passcodes) used for login are sent through a separate verification service and are not part of this program.
Consent & Account Creation: Because timely communications about your scheduled service (booking confirmation, reminders, technician arrival, and service completion) are a necessary part of the service Avero Mobile Auto Care provides, agreement to receive these transactional SMS messages is required to create an Avero Mobile Auto Care account. You provide consent by affirmatively checking the SMS consent checkbox during account creation at averoautocare.com/signup. The checkbox is unchecked by default and you must take affirmative action to check it before submitting the form.
Message Frequency: Message frequency varies based on your scheduled appointments and interactions with Avero Mobile Auto Care. You may receive multiple messages per booking.
Message and data rates may apply. Avero Mobile Auto Care does not charge you for text messages, but your mobile carrier's standard messaging and data rates will apply. Please contact your carrier for pricing details.
Your Right to Opt Out (STOP): You may opt out of receiving text messages at any time after signup by replying STOP to any message from us. Avero Mobile Auto Care will honor your opt-out request promptly. After you opt out, you will receive one final confirmation message and no further SMS messages will be sent unless you re-subscribe by replying START. Opting out of SMS does not terminate your Avero Mobile Auto Care account or your right to use Avero services. If you opt out of SMS, the same booking-related notifications will be delivered to you by email (where you have provided an email address) and will remain available in your customer portal at averoautocare.com/my-account. Because SMS is the most reliable channel for time-sensitive notifications such as technician arrival, we recommend keeping SMS enabled.
Help: For assistance, reply HELP to any message from us, or contact us at support@averoautocare.com or (732) 253-4087.
Carrier Disclaimer: Carriers (including but not limited to T-Mobile, AT&T, Verizon, and others) are not liable for delayed or undelivered messages.
No Sharing of SMS Consent: Avero Mobile Auto Care will not sell, rent, or share your phone number, mobile opt-in data, or SMS consent information with any third parties or affiliates for their own marketing or promotional purposes. We share your phone number only with our SMS service provider (Twilio) for the sole purpose of delivering the transactional messages described above.
For more information about how we handle your personal information, including your phone number, please review our Privacy Policy.
If you have any concerns or disputes regarding our Services, please contact us first at support@averoautocare.com or (732) 253-4087. We will make every effort to resolve the issue informally and in good faith.
These Terms shall be governed by and construed in accordance with the laws of the State of New Jersey, without regard to its conflict of law provisions.
Any legal action or proceeding arising out of or relating to these Terms shall be brought in the Superior Court of New Jersey sitting in Monmouth County, or in the United States District Court for the District of New Jersey, and you consent to the jurisdiction of those courts. Nothing in this Section prevents either party from bringing an action in small claims court or contacting or filing a complaint with any insurer, regulator, law-enforcement agency, or court, or limits any nonwaivable right.
If you reasonably believe your vehicle may be unsafe after service, stop driving as soon as it is safe to do so and contact us; the vehicle should be towed rather than driven when continued operation may create a safety risk. When reasonably possible, please give us prompt notice and a reasonable opportunity to inspect the vehicle and preserve relevant parts before non-emergency corrective work is performed. This does not require you to delay emergency action needed to protect people or property, and it does not prevent you from contacting an insurer, regulator, law-enforcement agency, attorney, or court, or waive any nonwaivable right.
Nothing in these Terms prohibits, penalizes, or requires you to waive your right to make honest statements or reviews about Avero or our services, consistent with New Jersey law and the federal Consumer Review Fairness Act.
We may modify these Terms going forward. Changes apply prospectively only and do not alter the Terms, Repair Authorization, or Estimate that applied to a booking you already accepted. For material changes, we will ask you to affirmatively accept the updated Terms (identified by version) before your next booking. Simply continuing to use the website does not, by itself, constitute acceptance of a material change to these service Terms.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
A savings or severability clause does not make an unlawful term enforceable. Consistent with New Jersey's Truth-in-Consumer Contract, Warranty and Notice Act, these Terms do not include, and will not be enforced to include, any provision that violates a clearly established consumer right, and you do not waive any right protected by that Act.
Your agreement with us consists of these Terms (including the electronic-records consent in Section 13), the Privacy Policy, and, for each job, the Repair Authorization and Estimate, any approved Change Orders, the Limited Workmanship Warranty, the Customer-Supplied Parts Addendum (when it applies to your order), and the itemized invoice. If these documents conflict: the job-specific Repair Authorization and Estimate (and approved Change Orders) control the price and scope of that job; the Limited Workmanship Warranty controls warranty coverage; the Customer-Supplied Parts Addendum controls matters relating to parts you supply; and these Terms control all other matters. Later written approvals you give (such as a Change Order) are not erased by this Section.
If you have any questions about these Terms and Conditions, please contact us:
Carvero Auto Care LLC d/b/a Avero Mobile Auto Care
Phone: (732) 253-4087
Email: support@averoautocare.com
Website: averoautocare.com
Service Area: Monmouth County, New Jersey
Business Hours: Monday - Saturday, 8:00 AM - 6:00 PM